FAQs

1) Why do I need to change my password?

   Changing your password ensures that only you have access to ING Life Rewards Account and only you   can access this account and redeem gifts against your points.

 2) Why do I need to confirm my Address and contact information?

    This is to ensure that the products/gift vouchers you select are shipped to the correct address. When you update your mobile number, you will also be able to receive an SMS with the details of your order.

 3) How do I update my Address and Contact information if they are incorrect or missing?

    If your Address and Contact Information are incorrect or missing you need to update the same with your ING Branch office. This will ensure that the products/gift vouchers you wish to purchase are sent to the correct address, and you receive the SMS with an update on your shipment.

 4) How & why should I update my email id?

   To update your email id please contact your branch office and update your current email id with them. Email ID is mandatory in cases where you have forgotten your password & if your account is locked. An updated email id would also help you track your order status..

 5) How do I update mobile number?

   To update your mobile number please contact your branch office and update your current mobile number with them. An updated mobile number will help you track your order status.

 6) How do I check my points for the program?

   After you login, your available points will be displayed on the top right hand side corner of every page. You will also be able to view your points by clicking on the "My Account" button on the Home page and then clicking on the "My Points" button. It will show you a detailed account of the usage of your points and current account balance.

 7) Where would I receive my gift?

   Your gift will be delivered to the address updated on the ING Life Rewards Portal. To check and verify your Shipping Address, please click on the "My Account" button on the Top right corner of the page and then click on the "My Profile" button on the screen. Your shipping address and Contact Information will be displayed. If this is correct, please proceed to the catalogue, to view the products to redeem. If the details mentioned are incorrect or if they have not been updated, please contact your respective Branch Office and update these details with them at the earliest.

 8) What if I need to change or update my shipping address?

    If your Address and Contact Information are incorrect or missing you need to update the same with your ING Branch office. This will ensure that the products/gift vouchers you wish to purchase are sent to the correct address, and you receive the SMS with an update on your shipment.

 9) Can I accumulate my points and redeem later?

    Yes you can accumulated your points and redeem them at a later date. Your points are valid for a period of 24 months from the date of issue. You can redeem these points any time during these 24 months.

 10) Can I pay over and above my accumulated reward points through my credit card for buying a   product on the site?

   No. You cannot pay over and above your accumulated reward points through a credit/debit card for buying a product on the ING Life Rewards Portal. You must only use the Points that are available in your account to redeem gifts on the ING Life Rewards Portal.

 11) Do I get a confirmation on point's redemption?

     Yes you will receive a confirmation  An email will be sent to you on your registered mail id, providing a summary if the transaction made. Please ensure that your email id, address and contact information are updated with your ING Branch office.

You can also view your points under the "My Account" tab and under that please click on "My Order Summary" to view your history of redemptions made by you.

 12) Can I view the summary of orders and their status?

     Yes, you can view your order summary. It will be available in the "My Account" tab. Under  this Tab please select "My Order Summary" to view the details of the orders placed by you.

 13) Can I place orders over the phone?

   Yes. You can place orders via the phone. Please call the Helpdesk which will be glad to take you through the process of redemption.

 14) What is the Helpdesk Numbers & Timings?

   The help desk number is: 080 4331 5588

Timings:

   Monday to Friday- 9.30 am to 6.30 pm

   Saturday - 9.30am to 1:30 pm